ITIL Basic Concepts - What is ITIL?​

I have been working in IT Service management industry from last 6 years as a Consultant. In this post today I would like to introduce some basic concept of  widely used ITIL framework for service management in IT industry. The main idea behind this post is to give all new freshers who are interested in service management industry & looking from where to start. This can be your starting  point.

ITIL : The Information Technology Infrastructure Library(ITIL) is a set of best practises for IT service management(ITSM) that focuses on aligning IT services with the needs of the  business.

• ITIL is most widely accepted approach to IT service management in the world.
• ITIL provides a cohesive set of best practices, drawn from the public and private sectors internationally.

Are you planning to take your first step to a successful & rewarding career in IT Service management industry, with an ITIL Foundation Certification, where you will join millions of successful ITSM consultants who are already enjoying the benefits of an ITIL Qualification.

Photo Credit: Axelos.com

ITIL LifeCycle Overview :

ITIL Modules & Process:

ITIL Interactions & Relationship:

All above infographics are used by me in various workshop & training, I have conducted during my tenure as ITSM Professional. 

So Stay tuned for my next post on ITIL Process management.

What is Knowledge Management ??

“Knowledge Management is not something we do in addition to solving problems, Knowledge Management becomes the way we solve problems“

KM is a universal concept is any domain or field.It is one of the major process defined in IT Service management.As an IT Professional I have been using this process for a long time now , I thought it would be helpful to share some facts about this whole process & its purpose !!

Knowledge Management - What and Why?

Knowledge management (KM) is the process of capturing, developing, sharing and effectively using organizational knowledge.

Why do we need Knowledge Management?

1. To Increase efficiency by reducing the need to rediscover knowledge

2. To Increase the efficiency of Resolver Groups, Incident, Problem and Change Management

3. Improve quality of service, increase satisfaction and reduce the cost of service

4. To ensure information is not duplicated, is used effectively

5. Ensure the Knowledge Database is recognized as a central source of information

6. Knowledge Management process can increase profits & productivity within an organization .

Knowledge management Database:

Do you have knowledge management process in your organization , if yes how you use it & do you find any of above benefits from it .please do share & comment on this ....